Refund Policy

Last updated: April 12, 2026

We want you to be confident in your subscription. This Refund Policy explains when and how refunds are issued for PartsBroadcast services.

1. Sender Subscriptions ($49/mo or $29/mo annual)

Cancellation

You may cancel at any time through the Stripe billing portal accessible from your dashboard. Upon cancellation:

  • Your service continues through the end of the current billing period
  • No further charges will be made after the current period ends
  • Pending blasts awaiting moderation will still be processed

Monthly Plans

We offer a full refund of your most recent monthly charge if all of the following are true:

  • You request the refund within 7 days of the charge date
  • You have not submitted any blasts during the current billing period
  • You have not previously received a refund for a PartsBroadcast subscription

Annual Plans

  • Within 30 days: Full refund if no blasts have been submitted
  • 31–60 days: Prorated refund for the unused portion of the annual term
  • After 60 days: No refunds are issued

2. Buyer Subscriptions ($29/mo or $15/mo annual)

The same refund terms that apply to sender subscriptions (Section 1) also apply to buyer subscriptions, with "blasts" referring to WTB (Want-to-Buy) requests.

3. Receiver Accounts

Receiver accounts are free. There is nothing to refund. You may delete your account and all associated data at any time.

4. Service Outages

If a confirmed service outage lasting more than 24 consecutive hours prevents blast delivery, affected senders and buyers may request a prorated credit for the affected days. Credits are applied to your next billing cycle.

5. Billing Errors

If you are charged in error (e.g., duplicate charge, charge after cancellation), contact us and we will investigate and correct the issue promptly. Billing errors are always refunded in full.

6. How to Request a Refund

Email admin@partsbroadcast.com with:

  • Your account email address
  • The date of the charge
  • The reason for your refund request

We aim to respond within 2 business days. Approved refunds are processed back to the original payment method within 5–10 business days.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback. Chargebacks incur processing fees and may result in account suspension.

8. Contact

GIGDATA LLC d/b/a PartsBroadcast
25422 Trabuco Rd STE 184
Lake Forest, CA 92630
admin@partsbroadcast.com